Refund policy
Effective Date: 02/06/2023
This Refund Policy governs the manner in which Nakhreli.com ("we," "us," or "our") handles returns, refunds, and exchanges for products purchased through the Nakhreli.com website (the "Website"). We strive to provide a satisfactory shopping experience to our customers and aim to address any concerns regarding product returns and refunds. This policy applies to all products sold on our Website.
1. Eligibility for Returns
We offer a hassle-free return policy to ensure customer satisfaction. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in the same packaging as when received.
- The return must be initiated within [number of days] days from the date of delivery.
2. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer support team at sales@nakhreli.com within the specified return period, providing your order details and reason for return.
- Our customer support team will guide you through the return process, provide a return authorization number, and furnish you with the return shipping address.
3. Return Shipping
You are responsible for shipping the product back to us. Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a reputable shipping service with tracking capabilities to ensure the safe return of the product.
4. Refund Process
Once we receive the returned product and verify its eligibility, we will initiate the refund process. The refund will be processed based on the original payment method used during the purchase. Please note the following details:
- Refunds will be issued for the purchase price of the returned product, excluding any shipping charges or additional fees.
- In case of a refund, it may take [number of days] days for the amount to be credited back to your account, depending on your bank or credit card provider's processing time.
5. Exchanges
If you wish to exchange a product for a different size, color, or variant, please follow the return process mentioned above and indicate your desire for an exchange. Once we receive the returned item, we will verify its eligibility and ship the requested replacement product, subject to availability. If the desired product is unavailable, we will issue a refund instead.
6. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Products that have been used, washed, or damaged after delivery.
- Products with missing or tampered packaging, tags, or labels.
- Customized or personalized items that were made specifically for you.
7. Contacting Us
If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact us using the following information:
Email: sales@nakhreli.com
Address: Bilaspur, CG, India
This Refund Policy governs the manner in which Nakhreli.com ("we," "us," or "our") handles returns, refunds, and exchanges for products purchased through the Nakhreli.com website (the "Website"). We strive to provide a satisfactory shopping experience to our customers and aim to address any concerns regarding product returns and refunds. This policy applies to all products sold on our Website.
1. Eligibility for Returns
We offer a hassle-free return policy to ensure customer satisfaction. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in the same packaging as when received.
- The return must be initiated within [number of days] days from the date of delivery.
2. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer support team at sales@nakhreli.com within the specified return period, providing your order details and reason for return.
- Our customer support team will guide you through the return process, provide a return authorization number, and furnish you with the return shipping address.
3. Return Shipping
You are responsible for shipping the product back to us. Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a reputable shipping service with tracking capabilities to ensure the safe return of the product.
4. Refund Process
Once we receive the returned product and verify its eligibility, we will initiate the refund process. The refund will be processed based on the original payment method used during the purchase. Please note the following details:
- Refunds will be issued for the purchase price of the returned product, excluding any shipping charges or additional fees.
- In case of a refund, it may take [number of days] days for the amount to be credited back to your account, depending on your bank or credit card provider's processing time.
5. Exchanges
If you wish to exchange a product for a different size, color, or variant, please follow the return process mentioned above and indicate your desire for an exchange. Once we receive the returned item, we will verify its eligibility and ship the requested replacement product, subject to availability. If the desired product is unavailable, we will issue a refund instead.
6. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Products that have been used, washed, or damaged after delivery.
- Products with missing or tampered packaging, tags, or labels.
- Customized or personalized items that were made specifically for you.
7. Contacting Us
If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact us using the following information:
Email: sales@nakhreli.com
Address: Bilaspur, CG, India
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